Terms of Service

Last updated: 1 October 2026

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Tasman Tech Ltd, a New Zealand company ("Tasman Tech", "we", "us" or "our"), concerning your access to and use of our website and services. You agree that by accessing the site or engaging our services, you have read, understood and agree to be bound by all of these Terms of Service. If you are accepting these terms on behalf of a business, you confirm you are authorised to do so.

2. Our Services

We provide custom web design and web development, WordPress development, React front-end development, Node.js back-end development and website management services. The specific scope, price and timing of any work are set out in the quote, Access & Services Agreement or other written agreement for that work (each a "Service Agreement"). If a Service Agreement conflicts with these terms, the Service Agreement prevails.

3. Quotes, Enquiries and Project Status

Through our dashboard, you may request a quote or submit enquiries. A quote with a status of "New" or "In-Progress" is provided for informational and estimation purposes only and does not constitute a legally binding contract. A project is only legally binding once a quote is marked as "Completed" and officially signed or approved by the customer. If you wish to cancel an active project, you must follow our official project cancellation process through the dashboard or by contacting us directly. Any deposits paid prior to cancellation may be non-refundable depending on the specific project terms agreed upon at the time of approval.

4. Access & Services Agreements (Hourly Work)

For maintenance, fixes and other smaller tasks, we may ask you to sign an Access & Services Agreement before you give us access to your systems, such as a CMS, source code repository, hosting, software, APIs or other accounts. That agreement sets out the agreed task, our hourly rate, any price cap, how long the agreement runs and when it ends. By signing it you agree to:

  • pay for time spent on the agreed task at the hourly rate stated in the agreement;
  • pay for additional work you approve, including approval given by email, at the same rate; and
  • revoke our access to shared or collaborator accounts when the work is complete, as described in the agreement.

5. Fees, Invoicing and Payment

  • Prices are in New Zealand dollars (NZD) and exclude GST, which is added where applicable.
  • Hourly work is invoiced on the actual time spent, supported by worklog records. If your Service Agreement sets a price cap, we won't invoice more than the cap for the agreed work unless you approve an increase first. Fixed-price work is invoiced as set out in the approved quote, which may include a deposit.
  • Unless your Service Agreement says otherwise, invoices are due within 7 days of the invoice date and are payable by bank transfer to the account shown on the invoice.
  • If you believe an invoice is incorrect, please tell us within 7 days of receiving it. We will review it in good faith; any undisputed amount remains payable by the due date.
  • If an invoice is overdue, we may pause work, withhold delivery of unpaid work and suspend access to services we manage for you until it is paid. You are responsible for the reasonable costs we incur in recovering overdue amounts, including debt collection costs.

6. Your Responsibilities

When you engage our services, you agree to:

  • provide accurate information and respond to reasonable requests needed to complete the work;
  • have the authority to give us access to the systems, accounts, content and materials you provide, and ensure you have the rights to any content you ask us to use;
  • keep your own backups of your website, content and data, unless backups are part of the agreed work; and
  • review and approve work promptly when asked.

7. Third-Party Services, Hosting and Domains

While Tasman Tech provides expert configuration, management and system administration services, we do not directly sell, own or host the underlying domain names or web hosting packages. The client retains full ownership and ultimate liability for their third-party hosting accounts, domains and environments (e.g. cPanel, Linux environments, AWS, etc.). You are responsible for ensuring compliance with your hosting provider's terms of service and for maintaining the security credentials associated with those third-party accounts.

8. Intellectual Property Rights

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics on the Site (collectively, the "Content") and the trademarks, service marks and logos contained therein (the "Marks") are owned or controlled by us or licensed to us and are protected by copyright and trademark laws.

For work we create for you, ownership of the final deliverables passes to you once all invoices for that work are paid in full. Until then, we grant you a licence to use the deliverables for the purpose of the project. We keep ownership of our pre-existing tools, code libraries and know-how, and you receive a non-exclusive, perpetual licence to use any of these that are included in your deliverables. Unless you ask us not to, we may mention the project in our portfolio without disclosing confidential information.

9. Confidentiality

We keep your login details, data and business information confidential and only use them to deliver the agreed work. Access credentials you give us directly are deleted when the work is complete. Details of how we handle personal information are set out in our Privacy Policy.

10. Consumer Law

Nothing in these terms limits any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot lawfully be excluded. If you acquire our services for the purposes of a business, you agree that the Consumer Guarantees Act 1993 does not apply and that sections 9, 12A and 13 of the Fair Trading Act 1986 are excluded to the extent permitted by section 5D of that Act, and you agree it is fair and reasonable for the parties to be bound by this clause.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental or consequential loss, including loss of profit, revenue or data, nor for pre-existing bugs, platform instability or third-party breaches affecting your systems. Our total liability in connection with any piece of work is limited to the amount you have paid us for that work.

12. Cancellation and Termination

Either party may end ongoing work by giving written notice, including by email. You must pay for all work performed and costs incurred up to the date the work ends, and any deposit terms in your approved quote continue to apply. Clauses that by their nature should survive, including payment, intellectual property, confidentiality and limitation of liability, continue after the work ends.

13. Electronic Communications and Signatures

You agree that quotes, agreements, approvals, invoices and notices may be given electronically, including by email and through our dashboard. Typing your name and accepting an agreement online is an electronic signature with the same effect as a handwritten signature under Part 4 of the Contract and Commercial Law Act 2017. We record the date, time and IP address of each signature as evidence of acceptance.

14. Accounts and Prohibited Activities

By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; and (3) you have the legal capacity and you agree to comply with these Terms of Service. You are responsible for keeping your account password secure.

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

15. Changes to These Terms

We may update these terms from time to time. The version in force when you sign or approve a Service Agreement applies to that work. The "Last updated" date above shows when these terms last changed.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New Zealand. Tasman Tech and you irrevocably consent that the courts of New Zealand shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

17. Contact Us

In order to resolve a complaint regarding the Site or our services, or to receive further information, please contact us at: